The help desk is now one of the most critical, and most leveraged, components of an IT organization. An effective and efficient support organization can mean the difference between exploiting technology and being encumbered by it

We offer many solutions in implementing your help desk enviroment. The task of helping a user in need is an important one. A user who is not able to use their computer is a user a not to do their job.

Computer Teks offers technical support in 3 ways: Phone support for users to call for any quick questions or problems they may have, the second option we offer is On-Site support this done on per-need basis to permantent positions on site to handle all your techincal support needs, the last option we offer is an online help desk. The online help desk is a great solution for small to medium size business who want to spend their running their business and not the IT department.

Online help desk is where a user can login online submit a problem and assign a priority. The user is then put into a database where computer teks will either act on the situation immediately or wait for instruction from a person designate with in the customers company. The online database and status reports are published online for the company to evaluate and print for their records. The are many customized plans we can develope to meet your specialized help desk needs. We are here to help you create a plan that will save you time, money and unnesscary down time for your users.

Another way we help ou customers is online training. We use our web site as a learning tool free of charge. Over the next couple months you will see helpful resources added to help educate the user on certain tasks.

Let Computer Teks be your one stop solutions to all your computer needs.

This section is being design for customer trouble ticket entries and user support forums.